FAQ’s


What is Digital Directory Express and why is it different?

Digital Directory Express cuts through the complexities of ordering a digital directory. Designed for customers that know what they want, Digital Directory Express is an efficient and affordable concept to help you get your lobby up to date quickly.Our experience will give you confidence in your decision to buy from Directory Express. Digital Directory Express is born from AlivePromo, Inc., which has been pioneering and providing digital display concepts and directories for many famous buildings in the biggest cities since 2000. If you need something more sophisticated or custom than what is shown on this site, then you will want to visit the AlivePromo, Inc. site and contact that team to talk about your project.

What if I am not quite sure what I want?

Look through the gallery. There are basically three Digital Directory Express types to choose from, each with their own sub variation;  a directory without a fixture to simply hang on a wall, a directory with a surface mounted frame, and a pedestal style fixture. Once you have chosen a directory type, select your directory size and orientation based on the space where you plan to place your directory.

What is Included?

Each directory package includes a display, a player PC, a fixture or mount, and content template pre-loaded based on your chosen options when you “build”.

How do I change my tenant listing?

Three possible ways:  If you choose AliveKey™, you will use your desk computer to access our content management system via the internet and then publish to a thumb drive. You would then take the thumb drive to where the directory is located and plug the drive into the USB port on the frame or provided USB extension dongle. The changes happen automatically at that point. The second way is to provide an internet connection to the directory PC Player. You can then access AlivePulse™ (from a PC or mobile device with internet access) and then publishing will happen directly to the sign automatically.  The third way is to have us do all changes. That is called AlivePulse Concierge™. You still need an internet connection to the sign. You would send us an email with the change request and we take it from there. 

How do I determine the best size and orientation?

Measure your wall or floor space where you think you would like to put a directory. Factor in scale of the lobby, viewing distance, wall type, etc. We recommend the following:

  • For large lobbies with high ceilings and larger wall surfaces, go bigger in size such as 48″, 55″ or 65″ screen size.
  • For small lobbies keep to 32″ 40″ or  48″ screen size
  • Orientation (portrait or landscape) mostly depends upon what looks best. We suggest portrait as they tend to look less like a TV screen. If you choose a touch template, then we strongly recommend portrait. Interactive templates require the touchable graphics to be no more than 48″ above the floor for ADA reasons. See 308.2 of the ADA guidelines.

Non-interactive or interactive?

A non-interactive (no touch) directory will be fine for most buildings with 50 or less tenants.  Experience tells us touch is best for situations where there are many tenants, thus search is required since not all the tenants can be listed on the screen. We have both template styles available.

Landscape or Portrait orientation?

Orientation (portrait or landscape) mostly depends upon what looks best. We suggest portrait as they tend to look less like a TV screen. If you choose an interactive template, then we strongly recommend portrait. Interactive templates require the touchable graphics to be no more than 48″ above the floor for ADA reasons. 

How much power do I need?

Digital directories will require normal 120 VAC power. Be sure it’s not plugged into an outlet that is on a timed or switched circuit.

What kind of internet do I need?

If you want to be able to change your tenants out remotely, you will need an internet connection to the sign. DSL speed or better is recommended. DHCP is fine for IP addressing.

How long before my directory arrives after the order is confirmed?

Typically, plan on two to three weeks for delivery. Availability of components could impact timing.

Do you take credit cards?

Yes.

Can I place the directory myself?

Yes, you can. The directory will arrive somewhat already assembled. We will include placement steps in the kit. You can also call our tech support line for phone help. When you do place your directory, we always recommend that you do so with two people.

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